Please get in touch with our support team using the in-game Customer Service feature or via the chat icon at the bottom of the atricle on

When contacting support, please provide a screenshot of your purchase receipt to assist with your request.
To find your receipt, simply follow these steps:
1. Visit and sign in with your Xsolla/Babka account
2. Tap "Purchases" (located on the left side of the screen)
3. Select your order to see the receipt.
Please make sure the transaction number is visible! (it starts with the number "1").