Why did my purchase fail?

Q1: Why did my purchase fail?A1: Depending on your device, your purchase was handled either by Apple, Google Play, or Amazon. Therefore, all...

Item purchases

Q1: Why didn't I receive the item I purchased?A1: Although orders are usually delivered instantly, there are occasional purchasing delays. T...

Store offers & deals

Q1: How do I make a purchase in the store?A1: You can get special bundles by going to the store and checking the banners on the top of the s...

Refunds (iOS)

Since we can't process refunds for in-app purchases made via Apple, please follow the steps below to get a refund for your purchase:Navigate...

Refunds (Google Play)

Please get in touch with our support team using the in-game Customer Service feature or via the chat icon at the bottom of the atricle on ht...

Refunds (Flexion)

Unfortunately, we cannot process Flexion store refunds. Please reach out to their support at cs@flexionmobile.com

Tycoon Club Refunds (Xsolla)

Please get in touch with our support team using the in-game Customer Service feature or via the chat icon at the bottom of the atricle on&nb...

Tycoon Club Refunds (Digital River)

Please get in touch with our support team using the in-game Customer Service feature or via the chat icon at the bottom of the atricle on&nb...

Piggy Bank

Q: What is a Piggy Bank?A: Piggy Bank is a limited-time offer that fills with rolls as you play and roll doubles!Q: How can I accumulate rol...

Purchase Issues (iOS)

If you are receiving a purchase issue error, please check the following:Parental Controls / Restrictions activated:How to check:1. Go to you...

Purchase Issues (Android)

If you encounter purchase issues, please make sure to follow the steps in the following articles: How to update the Play Store & ap...